The softphone solution developed by GVM is an effective, affordable, and easy-to-use call centre software for inbound and outbound calling. A computer, headset, and internet are all you need to get started. It allows you to take calls from a browser from any location without physical phones.

We provide softphone system for you to make and receive calls over the Internet. From Outlook, windows/mac, LDAP, XMPP, XCAP, Android to iOS, we support multiple platforms and offer a solution for all with no limitation on the number of installations or users. Once installed our softphone application on your laptop or mobile phone, you can work offsite or anywhere without being tied to your desks to deliver calling service to your customers. Our softphone provides a variety of calling functions, including call transfer, call recording, conference call, IVR greeting etc. With our softphone solution, you do not have to set up local offices everywhere but simply make use of the system to serve your global customers to minimize operation cost and at the same time maximize efficiency! This is the most efficient, flexible and convenient way for you to contact your customers and colleagues!

Our customer, an international financial services institution, is using our softphone system to serve their worldwide customers. Their employees can utilize our softphone system together with our toll free numbers to provide customer services for their clients in Hong Kong, China, Taiwan, Singapore, UK and US. They can make and receive calls in their contact centre or from the agent’s home given that they have a computer or mobile phone with stable Internet. Now they have subscripted our more than 100 softphones from us in Hong Kong, Taiwan and UK to provide premium customer service for their customers.