GVM provides an all-in-one solution with variety of hardware and software solutions for your contact centre business, including call center application, voice logging system, IVR system, etc. Contact us now and develop your best call center solution!

From intangible phone system to physical telephones and headsets, GVM can help you build an one-stop shop call center solution to fulfill your business needs. By combining contact centre and unified communications capability into one single integrated system, our powerful solution allow your agents respond to customers inquiries immediately and professionally to deliver your customer prompt and superior services. Our call center solution support your daily business operations as well, including flexible retrieval, central storage and playback of phones conversation recorded in different sites in the present of remote recording engines. With our innovative, resilient and easy-to-use features, our call center solution can impress your customers, empower your agents and boost your business! This is the cost-effective way for you to manage all your customer data in a system and build a long-term relationship with your customers.

Our customer, a Hong Kong listed financial service institution, is using our call center solution for their customer service centre to deliver services for their clients in Hong Kong, Macau, China and Taiwan. Their customer service centre are now using our more than 30 agent seats together with our toll free service, DID service and softphone system. Once subscribing our call center solution, it takes only 2 weeks from remote installation to the final service launch, and we provide comprehensive and hassle-free services including operation and after-sale support as well. Now they have been using our call center solution for more than 3 years and are very satisfied to our service.